Terms & Conditions
- All rate quoted in Rupiah.
- 50% deposit upon confirmation and the balance must be paid on arrival.
- We accept payment in USD (US Dollar), AUD (AUS Dollar) or IDR (Rupiah)
- Credit card payments are charged in Indonesian Rupiah according to local regulations and then USD amounts are converted into Rupiah at the management’s book keeping rate of the day of transaction.
- Check in & Check out
- Check in time is 02.00 PM and Check out time is 12.00 Noon.
- Late check-out until 18.00 will be charged at 50% of the applicable seasons rate subject availability.
- Late check-out after 18.00 will be charged at 100% of the applicable season rate subject availability.
- Cancellation policy and change in booking period
Deposit is non-refundable. However, on case by case basis the management will aim to assist the customer to deal with changes in circumstances and allow the use of the deposit at a later time, within a time limit. This depends on availability and the advance notice of the changes in circumstances.
The full balance according to booking confirmation is payable before check in. In case the customer has to change his travel plans and can not stay the full booking period then a two months notice before arrival day is required to change the booking confirmation. Then a new booking confirmation will be issued and a different rate may apply.
- Security Deposit
We would kindly advise you to prepare one night villa rental price in cash for security deposit. In case of any loss or damage. If nothing happen, the security deposit will be returned.
The customer is advised to have a travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during the travel or stay in Bali.
For loss of personal items most insurance policies require a police report that states there was a sign of a break in. Police report can only be obtained by having police come to the villa and meet the customer in person. The customer is advised to keep all personal items inside locked rooms when they are not in the villa and no valuable items should be left in the open areas of the villa.
The customers need to be aware that they are required to comply with local laws and regulations. Copy of passport is required at check-in for police registration and only registered guests can stay in the villa and authorities impose high penalties. No drugs or any illegal activities are permitted on the premises. The guests need to show consideration regarding noise levels and to respect the privacy of other guests and neighbors. Any cost of dealing with police or other authorities is the responsibility of the customer.
The customer is responsible for any damage caused to the villa or its content during the stay, this includes damages caused by other people that the customer invites to the villa. A credit card authorization is required at check in.
Please be advised that the villa owner or management is not responsible for any loss or damage to personal items, illness, injuries or accidents during the stay in our villas. Delay in arrival for any reason or changes in travel schedules can not be compensated. No responsibility can be taken for failure of machinery or equipment in the villa, but the management will aim to assist the customers in the best way possible and have any such problems rectified as quickly as possible. The management does not accept responsibility for any events that ar